Returns

Return FAQs

How to return
your purchase

  1. In order for us to process your items correctly, you'll now need to print / include an invoice (3x copies) of the Return Authorisation Form and a free UPS shipping label.

  2. Click the 'start your return' button below and fill in your order number, last name or email address and your postcode

  3. Select the item(s) you wish to return, and the reason for the return. This will generate the documents you'll need to include with your return. Please note, this may take a minute to process.

  4. Place the item(s) in the original shipping box, or another suitable box with the shoe box intact. Insert the Return Authorisation document and seal the box securely.

  5. Fold and attach 3 copies of the invoice to the outside of the box (personal details do not need to be visible, but clearly label as INVOICES on the outside). Attach the UPS Shipping Label to the outside of the box.

  6. Drop the package off at any UPS location and keep your drop off receipt. Find your nearest drop-off location.

  7. Or call UPS directly at 03457 877 877. Please note that there may be a charge when calling. Alternatively, you can arrange a UPS parcel collection.

Start your return here

Returns can take up to 14 working days from the date of receipt at our warehouse (Netherlands). An automated email will confirm the refund however, depending on your payment method it may take a few days after that for the refund to show back in your account.

How to arrange a UPS
Parcel Collection

To schedule a UPS parcel collection, you'll need fill out the form found here.

  1. Shipping label questions

    Select YES for "Do you have pre-printed UPS Shipping Labels for your shipment?"

    Enter your tracking number starting with 1 Z, this can be found above the large barcode at the bottom of the returns label. You must enter the tracking number to avoid paying for your return.

  2. Collection information and location

    Fill in your name, address and telephone number.

    Tick the box if it's a residential address.

  3. Service and package information

    For the weight of your parcel, please type in "1"

    Under 'UPS International Services' select 'UPS standard' as the delivery option.

  4. Collection date and time

    Select your collection date and time.

    Click next and verify your collection details.

    You may also call UPS directly to arrange a pick up over the phone. Please note that there may be a charge when calling.

    UPS UK - 03457 877 877

Still have questions
about returns?

Return FAQs