Returns & Exchanges
Extended Holiday Return Policy
Purchases made October 1st - December 31st, 2024, can be returned up to January 31st, 2025.
We will gladly accept your free return or exchange of UNWORN merchandise within 30 days of the date of shipment.
Exchanges and returns are free! Exchange orders will be canceled after 21 days (from submission) if not received. Original shipping charges incurred on your order are not refundable.
Start Your Return or ExchangeExchanges
- Exchanges can only be made for the same product, different size or color.
- Exchanges can not be made for a different width.
- If the product you would like to exchange for is out of stock (item, color, or size), please follow the returns process for a full refund.
- We are only able to accept one product exchange. If your new product still doesn’t work for you, it must be returned.
- All returns and exchanges will be shipped using Fedex Economy Shipping regardless of shipping method used on original purchase
Returns
Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.
Online:
The online return process will require a printer. Once you complete the return process, a PDF download of the shipping label and return document will be available to print.
Please attach the return label to your package and keep a copy of return documentation for tracking purposes.
In Store:
Returns and Exchanges are accepted at any of our corporate Saucony
stores.
Please bring your order confirmation email and the original form of
payment. However, our corporate stores cannot process
returns/exchanges if paid with a third party payment method such as
AfterPay.
Gift Return or Exchange
If you have a gift that needs to be returned or exchanged, you will need BOTH the order number and the shipping zip code from the original purchase.
Start Your Return or ExchangeDamaged or Defective Product
We are sorry you are experiencing an issue with your product! A defective product is an imperfection from a manufacturing or design defect. If you believe you have received a defective product, please fill out the form below. A case number will be sent to your email following your form submission; a customer service member will be in touch with you shortly.
If you need assistance, please call customer service at (800) 282-6575.
Fill Out a Defective Order FormGift With Purchase
Gifts with purchase are free, limited time gifts. These items cannot be returned or exchanged. If this item did not work for you, spread the love and give it to a friend!
Contact us
Chat
Weekdays: 8am to 9pm (EST)
Weekends: 9am to 6pm (EST)
Phone
(800) 282-6575
Monday-Friday 8am-9pm ET
Saturday-Sunday 9am-6pm ET